IS Instrument & Service Quality Control System

IS Instrument & Service srl Quality Control Policy

IS Instrument & Service srl General Management bases its Quality Control Policy on Customer Satisfaction, attained through the constant monitoring and updating of procedures related to the executive development of Products and Services, making the procedures more responsive to the customers’ special needs and requirements.

The Client holds a predominant role in determining company results which in turn are fundamental elements in for IS Instrument & Service srl activity progress evaluation.

The aims that IS General Management have identified at this time are:

- Image improvement on the market, and therefore:

·         Increase of clients

·         Increase of turnover

- Improvement of results and company performance by:

·         Respecting contract conditions

·         Meeting budget targets

·         Reducing complaints

·         Improved communication with the client

·         Excellent client care

·         Continual staff availability to ensure the above

 - The adoption of the most modern client support techniques by training and updating staff that cover positions of responsibility.

- The observation of standards that determine a high level of safety on the work place and for the environment by observing the norms that govern the matter.

The attainment of these primary aims is constantly monitored by determining Customer Satisfaction, analyzing complaints and organizing Human Resources training and information programs.

The General Management guarantees that IS Instrument & Service srl is constantly tuned to its clients in order to increase its position on the market and be more successful in its activities.